When we arrived to collect the car, the lady indicated that there wasn't a car available. Without explaining what the issue was, she ran around attempting to make phone calls to have the issue resolved. It wasn't until 20-30 minutes after the fact that I asked what the problem fully was. She ...
I was involved in a traumatic car accident and my insurance being hollard arrange the hired car with first car rental. I have not had any good service let alone pleasure from them, they gave me 3 damaged vehicles to use, with no apology, i felt unsafe in those vehicles yet they continued to replace ...
I rented and pre-paid for a car from First Car Rental Cape Town through Cartrawler over the period of 7 December 2013 to 10 December 2013. o R3000 was actually taken off my card on 9 December 2013 instead of being reserved. o The amount should not have been charged and still has not been returned. ...
Well over a month ago I returned a car after it had been broken into and the radio damaged. At the time I was told the radio would be repaired, the invoice sent to me, the money would be deducted from my deposit and the balance returned to me. I'm still waiting for the invoice and my money. Even ...
I have been trying to open a corporate account with first car since august 2013, despite numerous messages, no response is received from first car rental. In follow up with customer care today i was promised by Nadine that someone would call me before 2pm (its now past that) and she would call me ...
On collecting my group C car rental I specified that i wanted the maximum possible insurance and the consultant said since it was an internet booking i couldn't upgrade the insurance but he checked and said i had booked the maximum cover so that was fine. A day later whilst driving the car i got a ...