I purchased a Blackberry Z10 through FNB in February 2013 which giving problems in September 2013 I contacted FNB and got very quick response from Digital Planet who arranged collection very promptly and that was that. Eventually after almost 10 days I started in enquiring as to where the phone is ...
I phoned Digital Planet on the 10.10.13 & asked them NOT to delivery my phone on friday as i would NOT be at the office, they should please deliver my phone on Monday 14.10.13, they would phone me back and confirm, this never happened. Friday morning (11.11.13) the delivery guy phoned me and ...
Hi Perhaps you need to do some training when it comes to managing expectations. Its Marketing/Customer service 101, people don't mind delays if you keep them informed. I was informed yesterday that my new laptop would be delivered on the 11th October 2012 between 09h00 and 15h00, I became skeptical ...
Put through an order for an IPhone 5 through my bank account with FNB. I received notification 30 September that the device would be delivered by Digital Planet shortly. No phone has arrived by 4 October (birthday gift). I contact Digital Planet who advise me that the device is on back order as FNB ...
I have just about had it with this supplier. As part of First National Bank's marketing campaign, they offer certain smart devices to selected clients at a competitive rate. This may be the case, but this offer means nothing if it is virtually impossible, as I have found, to actually GET THE ...
I HAVE ORDERED MY TABLET FROM FNB WHO TOLD ME THAT DIGITAL PLANET WILL CONTACT ME SHORTLY TO ARRANGE DELIVERY... TODAY IS DAY 7 (WORKING DAY) AFTER MY ORDER WAS PLACE, DID NOT HEAR A WORD OF THEM YET. I PHONED THEM TO ASK HOW FAR THE PROCES IS THEY SAY THEY ARE STIL WAITING ON THE STOCK... NOW YOU ...