A parcel was sent from South Africa to Nigeria Prior to delivery insurance was taken out on the parcel When the parcel arrived in Johannesburg, a request was made to cancel the delivery this request was done within a 12 hour time frame DHL informed me that they can't Cancel the delivery as the item ...
On Friday I logged a collection with DHL and gave the person on the phone all the shipping details and left the parcel with security as agreed. I arrive to the office on Monday to find the parcel still here and DHL came and went but didn't take the parcel as there were no waybills. This is AFTER I ...
I have ordered goods on the 24/12/2013 from Scuba Store online. I had to wait more then the expected 4 days for delivery (its now 2 weeks later even taking into account the public holidays) I have received a phone call from a lady at DHL Express stating that they have a parcel for me to be ...
I qualified for a refund for late delivery of an express document. On applying for said refund, I was assigned to customer services agent Nosicelo. I received a form which had to be filled in 2 working days and I sent it back in less than 2 hours. After which the waiting game began. I called often ...
I have been on the line with DHL call centre for the past 15 minutes where I have been transferred to numerous ignorant DHL employees. I have asked to talk to a manager or supervisor and just being blatantly ignored. We have an extremely URGENT item that must be sent from Ghana to SA. I sent a ...
I ordered items for our sport shop from a company in the USA. Dhl gave a quote for a 4-7 day delivery to South Africa. I accepted the quote and paid about 840 US dollars to have the express shipment done. The parcel arrived in Johannesburg on 17 Dec 2013 which could be seen via the tracking system. ...