I cancelled my subscription in Feb. In the phone call to cancel I repeatedly confirmed with them that I will not be billed in March. In march, they billed me for the cap. I sent in an email to ask them why I was charged. There was no response at all. I was billed again in April. I phoned in and ...
It took me less than a day to realize that the service at Cybersmart is non-existing. My concern is however that it is even a worse experience to try and cancel the (non-existing) service with them. It is disgusting to see how there is a constant finger pointing from one department to another and ...
On the 8th of March I have already made my complaint clear. Numerous people contacted me and we came to an agreement. This complaint is that they are not keeping to the agreement. The agreement was that you credit me for the month that I had 5 - 6 days of connectivity. I will keep the router and ...
I have been a loyal customer of Cybersmart for many years now but what is happening there for the last year or so is just ridiculous. I am paying for a 4mb/s - 10mb/s adsl line and I never even get close to that speed, I don't usually achieve more than .2 mb/s, most of the time it is not even that ...
I started receiving DNS errors trying to reach my domain on Friday, 22 March. I logged a call at 07h41 and was promised a phone call within 1 hour. 6 Hours later - no phone call. So I check my email to see they're blaming DNS issues on the fact that I have no web site configured. Utter rubbish! ...
Whatever you do, do NOT use cybersmart as an ISP. I had a mweb 1mbps DSL with no problems... as a matter of fact, I had a 384kbps line a few years back... also with no problems. I recently moved to cybersmart, and took a 1mbps BUSINESS DSL line... and its the worst internet I have ever experienced. ...