On Fri 5th July, I attempted to book a ticket to CPT online, firstly Kulula took the money but the ticket was not booked (which still hasn't been refunded) thereafter I managed to book tickets for a flight on saturday (6th) and to my knowledge it was a flight at 12:50, arrived at the airport to ...
My family and I flew back from Mauritius on Saturday night (06/07) and I have to comment on the bad and surly attitudes of the air hostesses as well as the very very bad food served. When I tried to speak to the hostesses I was ignored, and when I queried what was served for lunch I was rudely told ...
Trying to make a booking change and being on hold for 20 minutes between kulula and BA as i was sent from pillar to post - what a nightmare. Eventually I spoke to the call centre operator, Vuyo. What bad customer service with a stinking attitude and no need to help or explain. She simply put the ...
I booked a flight for my daugther. I Called BA to arrange a meet and assist. They told me everything is fine need to double check on Sunday. Luckily called sunday to find out nothing has been arranged. Is this the type of service you provide? what if i didnt call? What if your daugther is left like ...
I have never encountered such rudeness, arogance, and outright BAD customer service by a young employee sitting behind check in counter, on a power trip! Where he outright screamed at us. When asked if we could speak to a manager, he said we have no right to speak to manager. All because of camera ...
After a mistake by a Booking Agent Mr. Sydwell Maluleke (Manager B A at ORTIA) calmly listened to my complaint and managed to get us on a flight that was fully booked to our destination. Not only was the problem resolved by he was also at the Check In Counter to meet with us on the date of ...