I am a short term broker and referred one of my clients to Bestmed as they are a part of Sanlam. She is a teacher fresh out of varsity and started working this month. She is on her mom's medical aid and that expires today. We sent the documents through on the 17/01/2013 and they only contacted her ...
I always assumed that the onus was on the supplier to contact the client if there was a change in the contract. I am a BestMed member who has/had a contract with Sanlam Reality for gym benefits. Both companies failed to inform me that their agreement with regard to the gym was being terminated. In ...
Good afternoon I am a pharmacist and am struggling with the medical aid (Bestmed) to update a patients chronic medication. They do not accept the authority of a South African Registered Pharmacist to update a patients chronic medication. They will only update the script if they speak to a Doctor. I ...
Applied to join Bestmed 14 Dec'12, received first response from Xolani Khoza on 7 Jan'13. He starts off by addressing me as "You Guys...". Who do you think you are speaking to? I am not your buddy!!! His answers not relevant to questions being asked. Give Xolani a deadline for response, ...
I have applied to be come a new member with Bestmed and received a confirmation that all documentation has been received on the 11th of January 2013. On the 21st the first correspondence were received from Xolani Khoza stating that I need to supply some outstanding information (only the height of ...
Please note that I am extremely dissatisfied with the poor communication around the discontinuation of Bestmed with the Reality Programme of Sanlam. There is no consistent message also between Bestmed and the other parties namely Sanlam Reality and Virgin Active. This has lead to mixed messages of ...