I emailed ASUS SA requesting a quote on a part for a laptop. it took then 10 days to read my first mail, after I had sent a second mail. They eventually responded after 2 weeks just to say they machine is old. I replied to them asking if they could source parts as the machine is only 5 years old. ...
It is now two weeks since I have enquired for a replacement screen for my laptop. I have spoken to the support staff, the line manager and the service manager and have to date not yet received a reply of whether it is available or when I can reasonably expect the part. There is no attitude or ...
This is the mail i sent through, and they just ignore me, twice I've asked for response and NOTHING I was told you are the person to contact regarding a quite embarrassing matter, attached is an image of the stickers on my Boss's new Asus ViVo. As you can see the stickers are quite poorly applied. ...
I took my laptop in for repairs to a broken DC pin. After a few emails complaining about getting back to me as I need quote and a insurance letter they eventually got back to me. After numerous emails asking on the status of my laptop etc. nothing! The people at [Email Removed] are very helpful but ...
Asus customer service is the best in SA. Over the past few years they've replaced a number of items that had failed on me no questions asked. Their turnaround time on RMA's is also really quick (Max 1 week). Recently I had RMA'd a motherboard and the replacement motherboard I received was a dud, ...
Dear Asus South Africa I've been a massive supporter of your products for the last 8 years. I've bought all my graphics cards, motherboards, laptops from you and recently I've been very disappointed. My last Asus graphics card died just two months after the warranty expired and my laptop has been a ...