This is the response I got on Friday January 2013. Since then it's been promise after promise. I think it's time I took this to court. Thank you for contacting us and bringing this to our attention. We invest in the training and the development of our all our staff and management with focus on ...
I have a complaint; i bought my wife's wedding ring a month and a half ago, we got married on the 6th of April, and 3 weeks ago she noticed there is already a diamond missing, so we handed it in to your menlyn store. it has now already been with the store for 2 weeks and Saturday they told us that ...
Dropped a watch on December 17th to have a strap replaced. Stopped past the store on Feb 26th to inquire on progress. Nobody knew anything and they promised to call me back. I waited almost 30min in the store to get this info whilst the staff mingled around and asked one person after another to ...
I am devastated; overcome with absolute shock, distressed about what happen to my beautiful wedding ring set purchased from Highveld Mall branch in September 2012. On Saturday, 27th April 2013, as I normally do, got dressed and put on my rings. Went to the Highveld Mall for some quick purchases and ...
I have a customer complaint that I would like to log regarding the Durban - Phoenix branch of which makes me very angry they cannot help me after a week of sending in the ring for repairs. And the only option is to make a special request which will take 8 weeks but bearing in mind the sales person ...
About 3 weeks ago I bought my wife a ring at American Swiss, Westcoast Mall, Vredenburg. They didn't had my wife's size in stock, so it was send away for resizing. We bought the ring on account. Nobody told us that there is an amount payable for resizing, so big was my surprise to hear that I must ...