I would like to express my fantastic experience with a specific member of staff by the name of Angie at the Northgate American Swiss. I've been searching for a ring for my fiance for my wedding on the 20th of April, the search had been very tough as he has very narrow fingers and sizes would be a ...
On 2013-03-24 I went to the store to enquire about the watch i booked in for repairs in January, I found the consultant who was not even wearing name tag hence i presumend that her name is Tumi because thats what was written on the slip, She was busy on her cellphone with a private converstaion, ...
We bought an engagement ring on 2/2/13. It was too small so we had to alter it, the store had to send it out and it would've taken 2 weeks. But the staff member told me that we can have it altered anywhere else AND IT WOULD NOT AFFECT THE GUARANTEE! So we had it done. Not even a month later one of ...
I purchased a watch from American Swiss in December for R2200.00. The watch glass was subsequently damaged and handed to American Swiss to quote for replacement of the cracked glass. The quotation received was for R1958.00 - almost the cost of the watch! The apparent reason is that a CK watch is ...
I purchased a 9ct Ice Diamond ring on the 3 March 2012 at American Swiss in Canal Walk for R4000. The ring was 4-5 sizes too large and we had it taken in. About 5 weeks (less than a year after purchase) the ring split where the new joint was made, we took it back to American Swiss and received a ...
In general the service received from MOST American Swiss branches are terribly rude and arrogant. Why bother working in a store if you don't feel that customer service is important. I called to enquire about a watch I handed in for repair. Yes, Bongani, I called 2 weeks too early, but was it ...