Absolutely ridiculous. Had to phone on the 20th of December to try and get a proof of installation for a newly installed tracking unit but had no answer for 20min. What a disgrace, how does a call centre function with such turn around times? Where is the quality control checking coming in? If you ...
On 13th November I received the following reply to my complaint. "Hello gerald Kahn, Thank you for your E-mail received. I will forward your complaint to the relevant department head. We will respond to you as soon as possible. Kind regards. Johan" Needless to say absolutely nothing since ...
We have 3 vehicles fitted with Netstar Tracking device, one of which is a Ford Ranger. We sold one vehicle (Colt) on the 10th December 2013. So I informed Altech Netstar of the sale and requested that I want to remove the unit. They referred me to CVT Tracking in Umhlanga. So the unit was removed ...
I bought a car and had the dealer fit the Netstar device for me. I got the car on the 11 November 2013 and it already had the device. Its been over a month of me struggling for assistance, checking the device and trying to get a technician to come and have a look at the device. There most ...
Hi I am an existing client and have purchased a new vehicle on 29/11. I have called several times and keep being put on hold for more than 30 minutes so I sent e mails. it is almost a month and I still do not have a response.i called retensions and still held on for another 20 minutes I called ...
I renewed my subscription on 20 November 2013 following email communication from Altech Netstar on 19 November 2013 to advise that my 3 year prepaid period is about to expire. I signed the debit order authorisation form and agreed to a monthly subscription fee of R43.86 (excluding VAT). On 02 ...