Bought a new car and was forced by insurance company to install a tracker unit. Dealt with Alistaire Bowes and a Netstar technician came and fitted the unit to my vehicle and asked me to test the unit 24 hours later. Called them to "test" the unit but they could not even find me on their ...
I installed an early warning system late 2013, after trying to test it with after the veeeery long waits in line on call centre, they advise the unit is not picking up signal which means it is not working. They said they will arrange for a technician to look at it, I am still paying my unit is ...
Dear SirMadam, Last year I was involved in a car accident on the 4 of May 2013 and the vehicle was written-off and my stupidity was not to ask what the process is when it concerns cancelling my contract with Altech Netstar since I do not have a car now. What if the device is damaged what happens ...
Every time i call the Netstar call centre i am on hold for at least 10 minutes. When i first called to apply for the service i was on hold for 12 minutes before someone answered and since my unit was installed last week whenever i want to test the unit i wait for at least 10 - 15 minutes. On ...
Although the cause of this incident was that the tracking unit had come loose and was dangling from the chassis of my new Jeep, once I reported it Altech Netstar's team were on it immediately and handled the matter very quickly and in a professional manner with the necessary apologies. I have ...
Installed satellite tracker. Tracker failed 3 times during 5 years. No offer to replace. Eventually decided to cancel contract. 5 emails to customer service, zero responses. Finally called call centre, held for 17 minutes. Cancelled contract and asked to feedback to retentions dept. Was advised I ...