This has been the worst customer service I have ever received. To only advise me now that the only document you received is from the doctor who performed the operation. I sent you proof from my family doctor that he had sent you the report. He then sent it to me and I forwarded to you.how can you ...
I enquired last month 15/07/2013 about the information/documents that I would like that explains my cover etc. I've been paying for this service for 3 years and I would just like to know the details regarding my cover. First of all, they took 4 days just to update me and ask for my I.D number, ...
PUT A CLAIM IN FOR HOPITALISATION SINCE WE HAVE THE HOPITAL CASH BACK PLAN. WENT TO HOSPITAL PHONE CALL CENTRE TO GET POLICY NUMBER, PUT CLAIM IN AND THERE IS A TURNAROUND TIME OF 7 - 14 WORKING DAYS... SO WAITED 14 DAYS NO REPONSE, PHONE AND PUT AN ESCALATION IN THAT WILL TAKE ANOTHER 7 DAYS AFTER ...
I called Chartis first on June 4th to report a double debit, they said the refund will happen within 7 working days, nothing came through, called on the 4th July, same story, no refund, called on the 24th July, same story, still no refund. Manager is always in meetings or not in office, whats the ...
I have submit my claim, Monday I did phone to follow up if they did received my requested docs, the agent confirmed everything was received, today I phoned to find out if my claim have been processed yet. Now a Agent by the name Josef said they need a 2 years doctor's report and a discharge Summary ...
I am consistently being harassed by chartis call centre agents calling from 0315384280 offering their products i have specifically refused their products and hung up on them over the last few days, this is now boardering on harrassment. ...