We pay our account religiously but I received an SMS saying there was a small amount owing. I tried to contact the call centre but it either disconnects or rings for ages. Could someone please call me so that I can settle this matter asap? ...
After my bad report on 5 November 2013 I received a call saying sorry they are not going to refund my monthly subscription but will refund my transmitter fees seeing that I am not going to use adt 2014.Its fine but I wrote a letter with confirmation that you have received my letter informing my ...
At the end of June this year ADT was called to replace a flat battery. ADT technicans arrived on two occasions but didnt have the correct batteries. After complaining to ADT a third service call was booked but this time no technician arrived. After complaining on Hello Peter ADT contacted me and I ...
I contacted your call centre on Monday requesting an appointment for an installation, I was told someone would contact me on Tuesday morning to set up a date and time. Its now Thursday and no one has bothered to contact me. Chubb is coming out at 9:30 this morning. They at least seem to want my ...
Six months after my initial complaint and the poor service continues. Last week my neighbour phoned ADT with my address to inform them that my gate motor was being. They could not find my address on the system and didn't bother to send anyone out. Strange how they can find my details on the system ...
At aprox 03:00AM this morning our house alarm went off - I AM STILL WAITING FOR SOMEONE TO CALL??!! Aprox 4 weeks back alarm went off whilst we were out - we arrived home, switched alarm off, 40 MINUTES LATER received a call - excuse: oh sorry - we're busy (this also proves that ADT was indeed ...