I recently moved from Chubb security to ADT, worst mistake of my life. I have been promised a technician over 3 times already as my alarm is not functioning properly. It's been about a month now without security and will be calling Chubb to reinstate my services with them, I wonder if they will ...
I requested a quote from ADT to have beams installed. Eddy Mabasa came took a look around the house and confirmed that all is well to have beams installed. He sent me a quote which I signed and accepted. I also requested him to have a key pad installed at my gate so that they can have access when ...
The Call centre is very unfriendly in telephone manners. They either cut you off or you wait more than 20 minutes before they answer. I needed technical assistance as we are going away on holiday. I lodged a call for them to come out this week, but when I phoned this morning (after waiting forever ...
In 2011 a consultant from ADT had spoken to me about installing a new alarm system in my home. He had assured me that the alarm system would be owned and no installation fee would be charged. I had signed the contract in the presence of the consultant and arranged for the installation. Two years ...
I again contacted ADT. After 3 attempts I finally managed to talk to someone, who couldn't help me and put me through to another person. After holding on for ages I eventually put the phone down and called again. I insisted on speaking to a manager and was put through to Anisa Siwa. I said that I ...
On 7 December 2013 I wrote a long complaint about billing stuff ups that ADT have made. On the same day I got a reply from customer services saying that the matter has been taken to the management team and I'd be contacted by ADT. Over a week later and I have heard nothing. Such appalling service! ...