My helper lost all my house keys including my ADT access key. I reported the matter to ADT on Thurs 28-03-2013. I was told that a callout would be logged for the lock to be replaced. I again called ADT on 02 or 03-04-2013 and was again told that a callout would be logged. Nothing! I have e-mailed ...
My company has been trying, unsuccessfully, for the last 4 months to get back an amount of money debited to our account with no authority given to ADT for this particular transaction. Almost all telephonic transfers to the accounts department end with being cut off after being on hold for 5 to 10 ...
After "Hellopeter"ing on 14 Feb and 19 Mar I have as yet still not been given a reason why no response is received from the customer service e-mail address. What is the point of having such an address? ...
I have a a 12 year old rental alam system from ADT. This system is no longer working. ADT refuses to repair unless I agree to pay a call out fee. I find this totally unacceptable since they want to charge a fee to send a technician to repair a faulty system that belongs to them. If I owned this ...
Over the last year I have been told 3 times that I am behind in payments. Every single time I have to waste my time to proof that I did pay by getting bank statements etc. Every single month I pay on time and send the proof of payment directly to the accounts department but yet every few months I ...
On the 31 March at 9:45 ADT left a massage on my phone informing me that my alarm had been activated I was in a meeting at that stage. I left at 9:59 after a frantic call fron my wife's aunt, got to the house at 10:03 and still waited for ADT for another 5 to 10min .20 to 25 min!!! A whole family ...