Our alarm went off on MOnday (03/02/2014) ADT did call my husband and advise him that its gone off, but when we got home there was nothing that showed somebody came to check our house. If the technician came surely there is something they leave for us to see they were there. What has changed now? ...
In spite of leaving numerous calls with the call centre my matters remains unresolved. A Mr Hood has yet to return my calls. I have had to deal with unprofessional call centre agents who offer little other than excuses. Feel free to listen to me begging at having my matter escalated and how I have ...
On 1.2.2013 we paid our last debit order to ADT for February 2013. On 15/2/2013 we made a lump sum payment for period 1.3.2013 - 28.2.2014. Since December 2013 we have received an erroneous invoice on 1.12.2013 DEC2013STO15234 for R 7103.78. As we are in credit until 28.2.2014 (prepaid), this ...
A security keypad on one of our gates stopped working and they never seem to have the personal to have it fixed, until they were put to terms they were able to send someone on 14 December 2013 to come and have the faulty keypad removed, not fixed. Since then another security keypad on another gate ...
I've had enough! Why do you pay every month, but do not get service! 23 minutes response time!!! When they finally arrived, did not even check that I am the owner and not an intruder!!! No password asked or my name - nothing - JUST THAT HE DON'T KNOW WHY IT TOOK SO LONG. And its not the first time ...
I inherited an ADT system when i moved into my house about three weeks back and have never had an uninterrupted sleep ever since. When set to monitor specific rooms at night - the alarm system randomly goes on, waking up only to find its a false alarm. I have informed the call center agents when ...