In March this year my fiance and I bought a house and signed up with ADT. There was an old alarm system in the house already when we moved in. The sales persons failed to inform us that there is a rented option available where you get a new alarm installed. At the time we signed a contract and paid ...
My account became a complete mess when Adt centralized their accounts to Gauteng and became call centre based. For a while I did not receive statements. And when I finally did receive a statement my account was in a shambles. My monthly payments for 4 months did not reflect on my statement. I ...
I've cancelled my contract with ADT as I needed assistance with my alarm system and they insisted on charging a call out fee even though I had been with them for 3 years and hardly ever asked them to come out. After cancelling the contract they then want to send out a technician to set the alarm. ...
THIS MSG IS REGARDING THE BAD SERVICE I RECEIVED FROM ONE OF YOUR AUTHORISED DEALERS, IE. TVT SOLUTIONS-LEE MCGARRY, LEE VISITED US AT OUR HOME, HE TOOK ALL OUR DETAILS AND REQUIREMENTS, WE WERE THINKING OF SWITCHING FROM CHUBB TO ADT, BUT LEE DID NOT DELIVER ON HIS COMMITMENTS TO US, ON TWO ...
I sent ADT an email for the installer code on my new homes alarm system on 12/07/2013. When I initially spoke to an agent they asked me to send the request in writing which will be responded to within 24hrs. I then followed up telephonically on a daily basis from 15/07/2013 - 19/07/2013. I spoke to ...
Since my previous complaint about ADT, I've cancelled my services with them. I am now in a process of trying to get them to honor a Starforce agreement, whereby an amount of R420.00 paid as a refundable deposit for the installed radio transmitter, must be repaid to me. ADT is adamant that the ...