THIS MSG IS REGARDING THE BAD SERVICE I RECEIVED FROM ONE OF YOUR AUTHORISED DEALERS, IE. TVT SOLUTIONS-LEE MCGARRY, LEE VISITED US AT OUR HOME, HE TOOK ALL OUR DETAILS AND REQUIREMENTS, WE WERE THINKING OF SWITCHING FROM CHUBB TO ADT, BUT LEE DID NOT DELIVER ON HIS COMMITMENTS TO US, ON TWO OCCASSIONS HE ARRANGED TO COME OVER TO DO THE INSTALLATION, BUT HE DID NOT TURN UP, WHEN MY HUSBAND CALLED TO QUERY WHY, HE WAS UPSET AND PUT THE PHONE DOWN ON MY HUSBAND, PLEASE CAN YOU ADDRESS THIS WITH YOUR DEALER AS THIS IS IMPACTING ON YOUR REPUTATION AS A COMPANY.
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