The story is too long to even start explaining. All I can say is I have never had the misfortune of having such consistently bad service over the years from an admin team as I have had with ADT's. I was told to send a cancellation letter through to an email address to which no one bothers to EVER ...
We where approached by a adt sales team, after due consideration we called them back for a quote, we where quoted R499 for installation and R401 a month for the armed response services and R201 annually for the radio license, to be included in the package was 2 motion sensors, door contact sensos, ...
On the 27th of December last year i received a call from the call centre with regards to a debit order that didn't go off on my account, i requested the agent to sms the banking details where i can make a deposit and i also requested for the debit order date to be changed. I never received an sms ...
I moved into my new home in April 2013. This house already had an ADT account and alarm; and a sales rep (Mr Deniz Roodt, I think that is his surname) came to the house to sign a contract which was done within a week of my moving in. I told him that the time delay between when I enter the house ...
My brother's cellphones were grabbed and the took off with his accomplices in a van. Sidney from ADT Roodepoort witnessed the man running and asked my brother what happened. He then drove after the getaway car, and when it stopped at a robot, he opened the door and grabbed the. His accomplices ...
NOW ADT wants me to pay around R 327 as "penalty" for terminating their PATHETIC excuse of service -This no-one at ADT can give me a valid reason for, since I cancelled in terms of the Service agreement. Paragraph 8.1 on the "fineprint" They do not disclose any such penalty fees ...