I have had ADT for approximately 12 years, paying them every month. I have not seen them in my area for almost a year. I decided to cancel with them due to their bad service, only to be told that they are coming to remove their alarm. This is disgusting as I was told by the rep that knocked on my ...
On July 7th, my family arrived home and set off the house alarm by mistake. It took 45 mins for someone to call and verify if we were being killed or not. The call centre assistant, Natasha Naidoo proceeded to tell me she tried my landline (which I don't happen to have). She never actually asked ...
When we moved to our current place in Diep river we fell under the surveillance of the bicycle patrol, I never asked for this but I was told that because they would cycle past my house we would automatically be covered (at no extra cost). My cover then started and when ADT lost the contract in the ...
I received a very concerned call from the ADT control room, letting me know that our neighbour had heard our dog crying and they had seen she was stuck in the gate. They called me and asked if I could please come home urgently to help free her. The control room then contacted our neighbour letting ...
This has been going on for months, i was promised a refund of all the times that i had adt as a service provider but i am stll waiting for my money. they eventually after months of emails and call (even after signing a cancellation doc) stopped debiting me. i was paying for a service i did not get. ...
We joined ADT and Monja from their offices came to see us. She informed us that the radio installation and the first two months are free. When a debit order came off my account end of May 2013 I phoned to query it. No one was available to take my call but I was assured someone will phone back. No ...