Firstly, it is my understanding that the Consumer Protection Act specifically states that no person may be forced to pay for a service (or held to a contract, relating to a service) if that service CANNOT be delivered. I stayed in an area where there were no Telkom lines. So I got 2 x 8Ta Internet ...
We have 2 existing contracts with 8ta- took out 2 more. The first bill arrived with an R800 charge for "Termination of Admin fee" - I emailed 3x (no response) - called the 180 number which rarely works from a landline, by this time I was angry and told them that if this extra amount was ...
I received a sms on my data contract that stated that I must pay R420.48 this month instead of my normal R150. I called them on 28 Jan 13 and they told me they will come back to me. I called again on 30 Jan 13 (CN: 4015642) with the same answer. On the 31 Jan 13 the amount was debited from my ...
On 20th December, I bought a SIM card from 8ta which was supposed to contain the 60GB prepaid data promotion. This cost R1, 800 and is loaded as airtime, which must be converted to data. The SIM card was not activated for data in the store, and so when I started using the SIM card for internet, it ...
In december I decided to upgrade my 8ta pre-paid number to a new contract. Their systems were unable to keep my old number and i was issued with a new number with the assurance that the old number would be transferred to the new account within a weeks time. After repeated calls and almost two ...
I have been to the Telkom Direct store at Centurion Mall, four times to sign up a 3G contract with 8ta with no luck. Either the systems are down or there is some other problem. How can a so called technology business always have technical problems, what a bad image to indirectly put forward. When I ...