Firstly, it is my understanding that the Consumer Protection Act specifically states that no person may be forced to pay for a service (or held to a contract, relating to a service) if that service CANNOT be delivered.
I stayed in an area where there were no Telkom lines. So I got 2 x 8Ta Internet Dongles. They worked.
I have since moved to an area where there ARE Telkom lines but now 8ta coverage is ZERO in spite of 8ta Coverage Map showing coverage where I stay.
I wanted to cancel, since I am COMPLETELY unable to use the service anywhere inside or around my house.
Tshediso (call center) told me the 8ta rules apply, i.e.: Early cancellation attracts a PENALTY of R800.00 PER SIM.
This is preposterous. My monthly bill (per SIM) is only R299, I have been unable to use it for over TWO MONTHS (there's already R 1, 200.00 for JAM), and "their rules supersede the CPA? "
I REFUSE to pay a cancellation fee. I am not UNABLE to pay it, I have not defected to another service provider and I am not still benefiting. Why am I penalized? It was terminated by 8ta, by default!
Credit me for the months I could/can not use 8ta, waive cancellation fee or install a tower just for me?
PICK!?
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