I upgraded to the new Blackberry Q10. On receiving it, the phone had an out of box failure. When trying to contact Vodacom Upgrades, no one wanted to take responsibility for the problem, and I was referred from one department to another, without being able to actually report the problem. I then ...
I have been with vodacom for about 10 years and have 3 contracts with them. I am (was) in the process of upgrading one of the contracts. I was advised delivery will be within 3-5 working days today is the 5th day. I called the upgrades team and spoke to Zandile Diko who advised that the courier ...
My upgrade was done on the 03 April. I was advised that the Samsung Galaxy S3 mini needed a micro chip so I took one. I was also quoted for a 500mb data bundle but declined it as the cost was too high. When I received my phone I went into the vodacom shop to do a sim swop and was advised that I do ...
Iv had a contract with 8ta for more that 24 months now. It is now time for my upgrade, oh boy what a long story. I need to supply them with 3 months bank statments. copys of ID's I need to take off work to go to a 8ta shop and fill out a long form.. WHY??? i have never missed a payment ever! other ...
My actual complaint is quite simple, I did an upgrade online to an Experia Z which offered a free speaker if you did the upgrade online. I've received the phone and the sim card but no speaker. Not the end of the world and the issue should easily be rectified or clarified. Vodacom had sent me an ...
Why does it always have to revert to this? Placing a complaint on Hellopeter to get a more senior person in Vodacom to respond? In short: You upgrade department has now been promising me for a number of days that I can have an upgrade and the process has been followed. Now suddenly, the phone is on ...