Good Morning,
I hope this email finds you well.
I bought two cars already in less than 6 months and my experience with the Nissan Melrose Arch dealership was horrible.
I first bought a Mini Cooper, drove it for like a week then it started heating on the engine. Took the car back to the dealership and they kept quiet the whole week without communicating with me, I then decided to go visit them only to find out that they were going to strip the car so it could be fixed. I refused and decided to cancel the contract but sadly I was forced to exchange the car and get a different one.
They gave me a Ford Fiesta and guess what? I drove it again for like a week then parked it at home also like a week as I was on vacation. On January the 1st when I came back, I took my car to the Garage to pour petrol, put water in it, pump the tyres and check the oil.
On January the 2nd in the morning on my way to work, I got stuck for more than 5 times and at that time had to switch it on and off so I could get to the office. Unfortunately, 6 min away from the office the car decided to not move anymore, I had to call my insurance to tow it back to the dealership and the response I got was that my car didn't have water.
This means they sold me a car that was leaking on the water pump and I couldn't see it... every time I poured water it would go somewhere around the engine not even outside but inside.
Right now I don't even have a car with me but I'm expected to pay for it at the end of the day. I feel so helpless and that the bank has also failed me to cancel the contract or change the dealership.
0 comments