16 July - called the vodacom online center to upgrade my contract - process was completed and told would have phone the next day - live in an outlying area- so knew it would arrive later - the 19th still no phone, called again and told the order had not gone through - the order had to be redone. ...
I have been with MTN for many years - since cellphones came out in fact! What does loyalty get me though? Not much. I currently have TWO voice contracts with MTN - one of which is in month 21 of the 24 month contract. This is an MTN Anytime 500 which costs R550 p/m. These are harsh times ...
My wife phoned the upgrades line on 11 July and arranged to upgrade to a Samsung Galaxy S4. The person in the call centre asked her which colour she wanted, and then confirmed that they do have stock. She was told that she would receive the phone within 7 working days (which ends today). When she ...
Okay, refer to my previous report (PATHETIC SERVICE DURING UPGRADE 5 July) It's now TWO weeks later and I still don't have my handset that was supposed to be exchanged. I have been sent from one person to another and all have PATHETIC excuses and can't sort my issue out. Nobody is able to take ...
Dear Cell C, I am only too delighted to have been a customer for 11 years and to be processing my upgrade with you. However, I am very suspect of how it has been handled. I initially upgraded to the iPhone 5 last week Wednesday. I changed the package to the Samsung S4 on Thursday morning as it had ...
Every 2 years i look up to upgrade time as that means i will have to deal with incompetent people at nashua mobile. This year i really had an open mind and logged my upgrade request on their website. to my total astonishment i actually got a a call back a day later - that was a great start only a ...