I just got off the phone with a Makro call centre agent who really was an embarrassment. A call centre agent is the "voice" of the company and there to make a customers life easier by being pleasant and helpful... Sometimes they can't address the query, but will do so in a nice, polite ...
Yesterday afternoon the one glass panel of my sliding-door shattered. Phone Outsurance, the first person (friendly, helpfull) cannot assist me, but will get someone to phone me back that can assist. I ask if I can get companies to assist with the problem as my house is no longer secure. He tells me ...
Hi I am an existing client and have purchased a new vehicle on 29/11. I have called several times and keep being put on hold for more than 30 minutes so I sent e mails. it is almost a month and I still do not have a response.i called retensions and still held on for another 20 minutes I called ...
After Telkom failed to cancel my line blaming it on the Mweb line still being active when in fact it was canceled, I submitted a report on HelloPeter. I was contacted by Hosea [Email Removed] and responded via email with a reference proving that the Mweb line was canceled on 4 & 5 December. ...
Contacted MWeb yesterday (3/12) at 13:52 and spoke to Pamela regarding cancelation of our Mweb line on 0216861582 which we put in notice to end at the end of November. The line has been canceled yet Telkom is yet to receive the Cancelation Request from MWeb and, as such, will not accept notice to ...
Called the Telkom Cancelations Line on 10210 twice this morning at 11:18 and 11:39 both times to end up holding on the line for 20 minutes before being cut off without even speaking to a consultant to cancel our line. No doubt Telkom will turn around and say I must pay for another month of service ...