Hello Peter I am extremely dissatisfied with the level of service that I have received from MTN since the inception of my new cell phone contract in May 2013. I have sent a letter of complaint to complaints@mtn on the 28th of October2013, (Reference: 7234162). Im still waiting for a response. MTN ...
My frustration is that most of the consultants cannot speak English and cannot understand what I am saying! I explain something and they answer something else. I have mad about 10 calls to the call centre and get a different answer every time!! ...
I accidently booked for the incorrect movie via the Cinecentre website [URL Removed] for Captain Phillips instead of The Hunger Games: Catching Fire. I thought, ok I will phone the call centre and ask them to change the movie to the correct one and all would be quite simple; the movie is the same ...
I want the contact details of your highest authority in charge of the data calls & billing. The highest as I am at my highest peak of exploding with anger & frustration. I have called various times querying a full itemized report of my data usage (time stamps, dates & urls) for ...
This query /queries date back to July 2013. We have contacted Vodacom 111 on numerous occasions querying the data available on 1 of my contracts. In July we made our first query as we had just upgraded this contract via the Vodacom website. The offer available was Smart S and was scheduled for 31 ...
On the 23th of October 2013 I went into a Game Store to do my 24 months Vodacom Upgrade. I was quoted R159-00 per month for a Everyday Off-Peak 120 package inclusive of Blackberry Service. I have accepted this quote and the Upgrade was done. On the 4th of November 2013 I contacted Vodacom Call ...