I recently made a forex transaction with FNB. It was a Friday and 1 of the dealers, Asheek, called me to confirm the exchange rate of 13.5775 ZAR: Euro. I said I would call him back later that day, but was too busy and the transaction was put on hold to the following Monday. On Monday, I contacted ...
I receive a regular inbound forex amount from Kenya. The forex dept phones to find out the source of funds for reserve bank rules. First I hear of it a terse email telling me if I dont respond the money will be sent back to source. However, despite being a Private Bank client, a call centre agent ...
I submitted a request to transfer $7 650.00 on Friday the 23rd of August. This transaction (if attended to the day I submitted it) would have cost me a total of R77 000.00) They phoned me today (the 28th! 5 days later!) And asked if they may proceed with the transfer and told me it was going to ...
I decided to use the Fnb card which I thought was convenient since all the money is on the card and if I need to reload I can request so. So I called yesterday at 9am and the assured me that money will be in by 5 that day so I decided to use the little I had on the day. I had also hired a car and ...
I'm writing this complaint on hellopeter because FNB don't seem to take their PAYPAL customers seriously. Ever since the new website launched I've been unable to do a PAYPAL withdraw through FNB. It seems to be because my account is on status: "Awaiting Verification." - And yet it was ...
The FOREX division notified us via sms that funds had been paid to our account from an international company which was due to us. The notification has a telephone number and a reference number and in bold letters gives you 30 days to contact them! The telephone number provided is NEVER ANSWERED ...