When contract expired in Aug, I spoke to Rebecca Kodisane to renew with an upgrade on the Samsung, I reiterated that I wanted the same package as before and that I had been done in by Vodacom and didn't want the same to happen now with this renewal - when I received my account it had gone up from ...
I have just came off a another call of an accounts agents not able to help me but offering to put me back to the cancellations department. I have been trying to cancel my contract with Virgin Mobile and the calls to the call centre/customer care has just been frustrating. Every call I have made to ...
Vodacom themselves supplied me with the recording where it is clearly stated by the consultant that I will pay R75 on the one line and R135 on the other. This was their discount offer to me so that I would extend my conctract. This offer came into effect in August 2012. A year later, they have been ...
I had a billing query and called the customer care line. They have billed me for data when there was a roll over of data for the same month. They said I will receive the outcome of the investigation in 24-48 hours - have not heard anything yet. I took my Z10 for repairs and it was returned with the ...
Good day, Yet again Vodacom has failed to keep their promises to provide great services. Firstly iv had to wait 2weeks for delivery due to consultant placing wrong order, now wen I want to activate my account they telling me there is an error on their system. Please people I use phones to do my ...
I'm so tired of cellc from the first day I received this phone I had to take it back and they said it was fixed and ever since then I've been calling them regarding network issues for the past 11 month logging cases every day last cast I lodge on the 13 November 2013 I was promised to be called but ...