During December of 2012 I applied for a chargeback after paying for a service and not receiving the service paid for. My initial frustration started with the fact that I sent plenty of mails seeking confirmation that the dispute had been received. Apart from the automated response I have yet to ...
I am generally happy with the service I receive at branch level, but baffled by the inability of the credit card division to change a phone number. Since the middle of last month when I phoned for the first time, till now nothing has happened even though I phoned twice more and sent two emails. the ...
The afternoon of Monday 13 May 2013 i upgraded my credit card to a gold credit card, this is now Friday 17 May 2013, and i have received no call for a card but the annual account fees were taken when i pressed the button, on the website of the golden credit card it states: "Free card delivery ...
Tried to withdraw money at an ATM in Bloemfontein last night got a receipt saying communications error however the money went off my account and still does not reflect back in my account. I phoned the call centre and got some run around to phone the custodians. Not my respondibility to phone these ...
I was billed R445 for annual card fees on a Gold Credit card. I was advised by the consultant that I am paying R310 for the 1st card and an additional R135 for the linked card. When I asked why it was so high, she advised me that she could not answer that question and that I had to e-mail their ...
We got married years ago, and have attempted to change my wife's surname with FNB numerous times. She was issued a new credit card recently, and get again the surname is incorrect. Why is it impossible to get this done correctly at FNB. ...