FNB debited my cheque account for an amount which was not discussed with me. This is for a credit card that i am owing. No one called me however FNB has all my current contact details. When confirming this with their attorney's i was informed that FNB do debit customer accounts without informing ...
My salary gets paid in on the 25th of a month does not matter if it falls over a weekend or a public holiday. I phoned them on various occasions even submitted emails to them with copies of my payslips to prove the above. They debited my account on various occasions on the last working day of the ...
A request was submitted to close my credit card and requested that a closure letter be sent through to me as this is required urgently. This was done on the 21/05/2013. I was told that this process takes between 24 and 48 hours. On the 23/05/2013 (48 hours later) I phoned and asked for the letter. ...
I am leaving overseas on Monday for 2 weeks, needing to inform FNB of this. The card FNB IVR failed to authenticate me with CARD and PIN, then LOCKED my Card. When speaking to the Agents - SIPHO and Bongani they could not assist me cos they say I need to go to Branch to unlock. The more I explained ...
About 2 weeks ago i was offered a credit card by FNB with a limit of R16500. I did not want to take a limit that high and decreased it to R3000. Then we had a death in the family and we had to travel to the funeral and i needed some extra cash. I decided to increase the limit to R6000 on the 16th. ...
This is my first time posting on HP. I've never felt the urge to before but after today's service, I feel that I have to make FNB aware of the service I've received from their call centre. I'd like to qualify this by stating that I am a generally happy FNB Platinum customer. I think the online ...