First National Bank
Change of phone numbe

I am generally happy with the service I receive at branch level, but baffled by the inability of the credit card division to change a phone number. Since the middle of last month when I phoned for the first time, till now nothing has happened even though I phoned twice more and sent two emails. the only response was an automated reply to the e-mail.
Also a charge for being over the limit, which only happened because of a traders duplicate charge has not been reversed. Does it really take more than a month to investigate this?