I have been an MTN customer for about 15 years. I recently lost my job and informed them about a month ago. I spoke to a call centre agent and informed me that I can migrate and she emailed me the relevant documents. I returned the relevant documents about 2 weeks later. I then speak to a different ...
This is really frustrating and a recurring DSTV complaint of mine. Every 2-3 months their Online Service management website breaks or fails. When I try to ACTIVATE (by pressing the button) it gives the "Reconnect Failed" error. I then have to waste a lot of time on their Call Centre Q to ...
I was robbed and needed to do a sim swap. I called the call centre on the 4th july and firstly spoke to bulelwa. I gav her the new sim details with the sim number. She tell me the sim is RICA'd already. How the can a brand new sim in plastic be registered as i just bought it. Anyway i cut the call ...
My contract which is 1 1/2 years old has given me issues since day 1. I cannot get signal, calls constantly drop and the data is useless. Have to reboot min 15 times and am constantly turning on and off to get signal. This has caused me 2 warnings at work as I'm on the road and 'unreachable' and ...
I just phoned the Vodacom call centre for assistance with my account. After getting through to a call centre agent, and giving my details, the lady tells me she is unable to process my transaction as the system she works on is off line, and she can't get my account information. She tells me I must ...
I reported an unauthorised transaction of significant value this morning on my account as soon as I received the sms. Capitec now wishes to tell me that it could take up to 21 days to resolve??? The transaction was not authorized by myself and I want my money back immediately!!! The level of ...