Dear Peter This is my second compliant about the bad service I have received from Virgin Money Insurance. My latest problem with them, my car was involved in an accident last year in December. They took the car for repairs to Tekton, we got the car back in March 2013. In the same time we reported ...
I have been under debt review since 2011. Not once have I missed a payment as indicated on the court order I have obtained, Yet every month I get a minimum of 4 calls from your call center (at 7am) to inquire when I am making my next payment. I sometimes get 4 calls in a space of an hour of people ...
RCS seems to be unable to close my account after I have received the following email on 30 April 2013. "I herewith acknowledge receipt of your request. This serves as a confirmation that your RCS card account will be closed as per your request. Kindly note that our current process takes 36 ...
I recently started a new job and my employer has offered to pay for a classic savings plan with Discovery. I am currently on a hospital plan. When I called the Call Centre today, I was informed that upgrade requests can only be made between October and December and plans upgraded the following ...
My daughter booked a flight in Feb 2013 - received an open ticket from Kulula. I called the call centre and spoke to a consultant who indicated that this ticket had to be utilised by 15 Aug 2013 - valid for 6 mths. As my daughters personal circumstances has changed, she was unable to use the ticket ...
I requested a call back for a funeral cover quotation today. I was called by Thembekile Shezi who was friendly and led me step by step on choosing a funeral policy that is suitable and affordable for me I would like to encourage her to keep up the good work. What she did to me should not only be ...