I have received almost 10 calls from your call centre looking for Mr L. Peterson to follow up on his bad debts. I told the first three callers that I am not Mr Peterson & that they should stop phoning me. Now I play along & I know that Mr Peterson has an outstanding balance of about R19, ...
I contacted FNB at the end of June to close my FNB Platinum Credit Card account which had been paid in full. The agent put me through to retentions who tried to change my mind. After I insisted on having my account close, I was informed that I had outstanding interest due. I then proceeded to pay ...
Has been struggling to convert my MTN contract to Prepaid. I have been an MTN Contract customer for more than 10Years and now after my last contract being in month 29 already I can not get my contract converted. Phoned the center a mnth ago to migrate my contract to prepaid. They told me to fill in ...
I just received a random call from Homechoice. I have had my account with Homechoice for 3 months now. Every month I pay my account on the end of the month as I get paid the last working day of the month. This lady who called me asked me when am I paying my account? I'm like, wait, today is the ...
Good Day I would like to thank all call centre agents @ Capfin for their excellent service they have shown from day 1 i took the loan from them. I take my hat off to them them for displaying passion in their work and for treating me as a client with respect and dignity. Keep up the good work and do ...
I utilized my internet banking to transfer airtime to a phone number. Unfortunately I typed one number incorrectly and the airtime was sent to the wrong cell phone number. I realize I made a mistake - I am only human. HOWEVER, how can the bank I trust my money with not have any kind of system in ...