For the pass two days I have been trying to get hold of MTN customer care (Call centre) I have recently paid the full outstanding balance on my account and wanted to upgrade my contract, I was asked to call the call centre to have my acc unlocked as its with legal. So I call and spend 30min trying ...
No correlation with the adverts and the actual experience. I called to apply for a cheque account, the agent (surname is Mathebula, I forgot her (Sotho) name), I politely asked if she could speak Tsonga, she said No and I asked again if she could speak any African language she still irritately ...
Hi I did a quote at your call center wrt to a loan. The agent said that I will will qualify up to 85k. I requested a quote for 20k and was told to go to branch with my fica details. I went and submitted all the details and was told I will get response etc.. Today I received a decline sms. Whats ...
Hi there, Now dont get me wrong I know there are probably systems in place that you cant get around, and I am happy with FNB service thus far. I also admit that I am at fault for this mistake, however I made this post as I feel that this process is totally unfair! I recently made a payment via ...
Just received an outstanding service from Violet, she not only helped in making some changes to my policy but was also able to get me a rebate on my monthly premium. Keep up the good work. ...
After receiving broken promises and below par service the day before from a Mi way call center agent, I called Miway again with the intention cancelling my policy if they couldn't resolve my very simple request to amend my policy. I was beyond furious when Ntokozo took my call and she manged to ...