On Saturday morning I got an sms of a refund into the fnb account which I have asked to be changed. I called the call centre around 8am the same day. The guy I spoke to wasn't really helpful at all. He kept me on hold twice and on both occasions he kept on insisting that if discovery didn't ...
So I have received a call from Nedbank yesterday and was told that the money will be credited back into my account it will reflect in my account today. This morning I get a call from nedbank saying this was done because I missed a payment in November so they took one debit order off x2 and the ...
I open a call with a call center agent Brian who gave me a reference no. 55599507 on the 4th dec. I called today 7th do dec after I got no response. Only to find out a fault was not reported and Brian did not take any action after this. My complaint was that the internet connection is slow and ...
I had contacted the call centre 2 months ago to look at my Telkom 10 gig LTE contract taken through SellDirect. This month I have been over charged a massive R 969.00 instead of the contract agreed amount?? I would accept if my bundle was upgraded from 10 gig to a higher amount, but this never ...
I have been requesting my clearance letter from your call centre since last month. The last agent unappologetically informed me that the previous two agents who said would help had sent my request to the wrong person. Nomninzi then promised to send my request to the right person and the letter ...
I have been receiving text messages saying my payment has failed and that my services will be suspended. I COULDNT UNDERSTAND AS TO HOW, so went through my bank statement and it reflects that the first attempt of the debit order bounced but later on they did another debit which went through. So ...