So after numerous complaints to which the last one I haven't heard anything back from you (apology etc), I get notified that you have credited my Telkom account with the amount incorrectly debited about two weeks ago. Thanks, however you've forgotten you owe me interest. If you take funds from ...
One would think once the contract is cancelled & both parties agreed to the cancellation there would be no billing ...
Hi. After months of struggles with horrible customer care from Cell C and your call center staff I cancelled my contract with you guys. I requested the contract to be cancelled but I still had some months left. My contract period ended 12th December 2013. I requested that my contract be cancelled ...
I logged a query in December regarding unauthourised SMS's sent from my account which I never received feedback on I then logged another query in January under ref no 108208720 which is still not resolved again. I called today and I was informed the billing department has a turnaround time of 21 ...
I have struggled now for THREE MONTHS to cancel one phone contract and upgrade another. The latest invoice is wrong, got an sms with a different amount owing which is even more wrong than the latest invoice. THREE MONTHS AND I JUST HAVE ABSOLUTELY NO WORDS LEFT. I CANNOT EXPLAIN THIS TO YET ANOTHER ...
DEAR MTN PLEASE NOTE THAT YOU HAVE BILLED ME INCORRECTLY!!! The package which I took on 20 December 2013 is the 24MTH MTN Broadband 500 TopUP@49. It is a TOPUP PACKAGE WHICH COSTS R49.00 PER MONTH INCL VAT. On 11/01/2014 I was billed as follows: 20/12/2013 - 11/01/2014 = PRO RATA R 117.66 excl VAT. ...