I am a frequent flyer, and used some voyager miles for a flight for my wife. Eventually I paid the taxes with the help of Diana Mahlake. It was originally booked by me (online) for 18:00 return to Joburg this coming Sunday, however it has been moved to 18:50. This is a problem as I return at 18:00.
Nobody at SAA can assist to move either flight (mine or hers) for us to travel together.(either at 18:00 or 18:50).
I am terribly disappointed and after more than an hour in the phone with various persons, I have given up. As a frequent flyer travelling almost every week, this is a huge frustration for me. The lack of empowerment by the staff is evident in the phone conversations. Why have customer agents if they have to request the management's permission on every issue? As a very frequent traveller, I will be looking elsewhere soon if this simple issue is not resolved.
The booking for my wife WAS MADE for 18:00 and moved to 18:50 by SAA and not me. This is the whole problem, and SAA cannot even solve its own error! Shameful! I am waiting for SAA to get back to me ASAP!
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