In December 2012, I took my wife and two kids on a holiday to CPT. I chose Kulula, as I mostly do. I made a booking online (with my kulula card) and I received a flight itinery so I thought that everything was OK. On the day of travel, my wife, two kids and I left early to the airport so that we could have a nice relaxed day, with breakfast before our flight. When we tried to check in, we were told that there was a problem with our booking and we spent the next hour or more trying to sort the problem out but the consultant could not find the cause, even though I had a reference no. Eventually because the flight had started to board, the consultant asked if I wouldn't mind paying for the booking again and then sort the problem out upon my return. I paid again (a much higher amount than the original) and we then left. Needless to say we missed breakfast and my kids and wife were not happy! a horrible start to our holiday.
I've been trying to resolve the issue but Kulula's CUSTOMER RELATIONS have not replied to my many emails. I'm a JETSETTER and I fly often with Kulula, I've even encouraged staff and friends to use them... I'm disappointed... not sure about them in future!
0 comments