I've lodged this complaint with SAA on the 14th of March and still no response. Dineo is now not responding to my emails.
my booking reference is Z89525 for this query.
I checked in online on my way back from Joburg to East London on Friday, 8 March 2013. I had 3 bags with me (1 big and 2 small). When I got to the weighin, I was given a voucher to go pay for an extra bag and the lady didn't ask for my boarding pass. I then proceeded to the bag check in counter and the gentlemen showed me where to pay for R250.00 for the extra bag while he was checking in another one. I went to the ticket counter and was told to pay R350.00 because I was flying Business class which I paid and my bags got checked in.
At the boarding gate, an announcement was made that if you're travelling business class you are allowed 2 bags in the flight with you. That told me the people at the check-in counter who didn't check my boarding pass assumed that I'm travelling economy class hence they made me pay for an extra bag which i wasn't.
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