Greyhound
FEEL CHEATED

I MADE A COMPLAINT ABOUT HTE WAY I WAS CHARGED A WEEK AGO. I ONLY RECEIVED AN EMAIL RESPONSE WHICH DID NOT REFLECT A PROPER UNDERSTANDING OF MY COMPLAINT AND WAS FOLLOWED BY A MISDIAGNOSE
I UNDERSTAND THAT GREYHOUND HAS A POLICY OF CHARGING EXTRA LUGGAGE I DO NOT MIND FOR AS LONG AS I PAY THE OFFICIAL PRICE.
I WAS CHARGED FOR 80KG'S WHEN I ONLY HAD 25KG???
CAN SOMEONE PLEASE EXPLAIN THAT