On the 5 December 2013, I purchased tickets worth R11000. The ticketing agent made my date change but failed to inform me that I required a Visa when I enquired if anything else was required (for travelling).
Not only did I fail to reach my destination on 29 December 2013, but the omission of this information cost me time, money, cancellation of accommodation arrangements. Later that day, another SAA consultant informed me that I would need to pay an additional /- R6 000 minimum for the next "possible" flight on the 3rd January 2014 - she also confirmed that the 1st consultant should have informed me of Visa requirements when I initially queried on the 5 December.
It took 2.5hrs to leave the airport from the time we were "offloaded" because the staff could not find our bags (the supervisor was called 3 times and did not even show up). I called customer care on 30/12/2013, automated voice noted trading hours from 8h00am - 16h30, I called at 16h04 and the centre was closed.
This level of service is physically and emotionally taxing, as well as absolutely appalling! I am ashamed that this is the calibre of service we South Africans offer ourselves and our international visitors.
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