On 4th November I sent an email with a complaint about a timeshare unit we had booked for our family.
I made repeated calls and wrote several emails to follow up as I did not even get an acknowledgement of my complaint. Until another phone call I made on 19th November to ask for a response and got an apology for the "inconvenience" I was very angry and said this was not about "inconvenience" it was about shocking customer care. I insisted on an acknowledgment of my complaint which I finally did get that same day! Well needless to say almost a MONTH has gone by and I still have no response to my complaint. In another call I made last week Thursday I was promised a reply by this past Monday. Just so shocking that a complaint is still not resolved one month later. Even a complaint given in an online Premier Private Resort "rate your Stay" survey on 18th November has illicited no response.
(Supplier name changed from Club Leisure to Premier Private Resorts by Hellopeter.com)
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