Over the past week I have experienced two very long delays with [URL Removed] due to 'operational issues'. However, upon enquiring about this with [URL Removed] headquarters I received feedback from a very helpful and compassionate Fazila Khan. She expertly assisted me on both occasions, and turned what could have been a public liaison disaster into a pleasant and worthwhile experience. Fazila, thank you for going the extra mile, and for providing feedback every step of the way. [URL Removed] management - look after this staff member! She is helping you out of very sticky situations every single day.
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