From: Fazila Bizior
Sent: 05 June 2013 03:54 PM
To: Archie Masebe
Cc: Siwe Sithole; Muhammed Naim Areff
Subject: RE: Client Service - feedback request
Hi Archie,
For any customer related queries - please escalate to CEO Escalations desk - [Email Removed]
Where it pertains to a high value customer and if the query cannot be resolved by the desk then the matter may be referred to my area. These queries are best addressed this way as we don't have access to customer info which has a bearing on what can be done to resolve their issues.
Siwe has referred the matter to CEO Escalations desk to be resolved. FYI - this is not a high value customer and chances are that she will not be provided with a loan phone. If she does contact you, please advise that the matter is being handled at the Escalations desk (Naim in copy can advise further). Hope this helps? Thanks
Faz
From: Archie Masebe
Sent: Wednesday, June 05, 2013 2:12 PM
To: Shireen Jaftha
Cc: Fazila Bizior; Siwe Sithole
Subject: RE: Client Service - feedback request
Hi Shireen,
Many thanks for your mail.
I have copied Fazila and Siwe as they are both responsible for retention and loyalty from a CELL C perspective.
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