On 2 October I put my 72 year old mother on mango flight, JE 333 Dbn to CT. Due to a bad fall Mom had shattered her lower leg, and underwent an operation on 19 September. As I was unable to accompany her I requested medical assistance when booking the flight, completed the required form, called the medical needs contact centre and confirmed all was in order. On the form I specifically stated that a wheelchair and assistance was required "to and from aircraft, up/down stairs and in cabin". Due to the severity of the break, Mom wasnt permitted to put any weight on the broken leg so assistance in the cabin was critical.
All groundstaff who dealt with my Mom were great. The two cabin attendants were dangerously useless. They at first seated her, WITH NO ASSISTANCE in the second row at the window, saying the booking was wrong. Then realised front row seats were empty and WITH NO ASSISTANCE made her move herself using backs of seats and helpful passengers to the front row. On landing they couldnt get her into the wheelchair and one attendant admitted she didnt know how. My Mom was traumatised and my gratitude to people who helped her is as huge as my disgust at Mango's cabin staff.
0 comments