At 3:55pm on the 4th June 2013, I contacted the kulula call centre to rebook a flight that I postponed late January 2013. I was told by a call centre consultant that his supervisor Nabeela refused to have me book a flight since kulula introduced a policy to elimininate the 6 month booking period to lower class flyers. This means that low income earners is put at a disadvantage in future and cannot enjoy putting their flight on hold.
Kulula has not proved to be a low cost airline but an airline focused on putting policies in place even on tickets booked and making their customers subject to any policy they deem fit to impose. This is poor governance, and downright unfairness. I call on all people who was subject to kulula's 6 month policy to contact hello peter and list their grievance.
0 comments