Have adsl line with telkom from August 2013 till now. the line has not been working like it should (latency issues internet down). a week a go applied to upgrade data from 5GB to 20GB, this was on a Monday the 14th Jan. 2014 on Wednesday received a call from telkom to MOVE MY LINE wt. when i only ...
Saturday Morning Vodacom just blocked my phone. I called customer service and was told that my account was speculate of & THEREFORE MY LINE WAS BLOCKED. I was advised to contact forensics to solve the matter, and they could not transfer my call. HOW WS I SUPPOSE TO CONTACT THEM IF PHONE IS ...
I ordered a phone and contract on line, I was not informed of the option to keep my previous number, now a day later they want to charge me R250 for keeping my old number. This is pathetic as they are at fault. No wonder people don't want to change their service provider. They are getting R 500 a ...
Hi Vodacom, I really do not know what is going on with your service lately but my account has just been suspended due to some reason I do not understand! This is completely unacceptable - please resolve! I suspect that this has been done maliciously by one of your call centre consultants (Ovayo ...
Vodacom declined my application for addition line (for an Internet Wi-Fi router) with reason that "previous VSPC account was not handled in a satisfactory manner". I have had one existing account with them since 1999 and never had any other additional account. I have called the customer ...
Thank you to the lady in the Vodacom Call Centre for the speed and effeciency in which you dealt with my query, my request was logged with the technical department whom I would also like to thank and my request was accepted and working in 10min! Thanks for the great work :-) Renee Swanepoel ...