I submitted my upgrade documentation to Nick Pieterse on the 8 Nov 2013 and by the 19 Nov the documents was still not processed (11 days later). On 20 November 2013 I went to the MTN branch only to be notified that the branch had no manager or senior consultant to deal with customer service ...
I have had an issue ever since I upgraded to a 4mbps line. I cannot play online games with 4mbps line I get an extremely high ping even locally although on a slower line I had no issues. A technician contacted me and informed me about congestion on the trunk and it will take 30 minutes to resolve. ...
Arranged an upgrade to a new tablet and was sent wrong item. Did not sign anything and returned the tablet immediately. Vodacom acknowledged receipt of the item but have now changed my next upgrade date to 2016. Have spoken, written to them at least 5 times with a return promise each time to ...
I took out a Cell C contract where I pay R269 for 200 minutes, 200 sms and 200MGB data in Dec 2013. On the 22nd Dec I bought R50 airtime. My airtime has gradually gone lower and lower without me doing anything. This morning I saw I have R5 airtime on my phone and dont know where my airtime has gone ...
Good news Vodacom... this is the LAST complaint. Yesterday we had no option but to cancel our 3G contract. These are the reasons: We have had a 3G/2G then again 3G contract for some yrs now. No problems other than that we live in a bad area (wireless) so speed is a problem. So we ...
It appears that in October I allegedly responded to a competition SMS, by sending a response to 31733. Since then, I have been billed about R8 per day for services that I don't want or need, particularly because I don't know what those services are. Regrettably, I only checked my itemized ...